Family Legal Advice Service

Operational policy

The Family Legal Advice Service operational policy [PDF, 460 KB] outlines:

  • responsibilities of Family Legal Advice Service lawyers
  • client eligibility testing
  • online recording system
  • payment, including disbursements
  • relationship with legal aid.

Approval to provide the Family Legal Advice Service

To provide this service, a lawyer must hold a Family Legal Advice Service approval. Lawyers who hold a supervised provider approval for family legal aid can also assist in providing the Family Legal Advice Service.

Find out more about the approval process and the application requirements

RMS changes for FLAS providers

We are making some changes to RMS, which will go live on 1 December. The changes will not have any significant impact on FLAS providers – there will mainly be a few general usability improvements and a couple of new fields that you will need to fill in for reporting purposes. You can see a list of the changes here [PDF, 350 KB].

Where to go for help

Find out more about the Family Legal Advice Service

For information about the scope of the Family Legal Advice Service:


For information about lawyer approvals or contracts:


For information about Family Legal Advice Service payments:


Phone:  04 472 9040

For assistance with RMS, please contact the RMS Support Centre. Help is available 8:30am to 5:00pm each working day:

Phone: 0800 77 44 18

For RMS queries outside of office hours, you can email

If you have forgotten your password or have login queries about RMS, you can contact the Ministry of Justice administrator:


This page was last updated: