The legal aid quality assurance manual contains information about the legal aid quality framework, including guidance on applying for approval to be a legal aid provider, audit and monitoring of legal aid providers, complaints and reviewing the performance of legal aid providers.
View a general overview of the legal aid quality assurance framework
The provider approvals section contains information about applying for approval to be a legal aid provider and how decisions about approval are made.
This section provides information about audit and monitoring the performance of legal aid providers.
View the auditing and monitoring section
This section provides information about handling of complaints about legal aid providers.
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