Quality Assurance Manual

The legal aid quality assurance manual contains information about the legal aid quality framework, including guidance on applying for approval to be a legal aid provider, audit and monitoring of legal aid providers, complaints and reviewing the performance of legal aid providers.

View a general overview of the legal aid quality assurance framework

Provider approvals

The provider approvals section contains information about applying for approval to be a legal aid provider and how decisions about approval are made.

Apply to become a legal aid provider

Auditing and monitoring

This section provides information about audit and monitoring the performance of legal aid providers.

View the auditing and monitoring section

Complaints management

This section provides information about handling of complaints about legal aid providers.

View the complaints section

Cancellations

This section provides information about cancellation of approval to provide legal aid services.

Find out more in our cancellation of approvals policy [PDF, 578 KB]

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