Quality assurance framework

Legal aid clients can expect to receive a high standard of service from their lawyer. A quality assurance framework for legal aid ensures that:

• the service provided to legal aid clients is consistent across the whole country
• everyone can have confidence in the quality of services provided by legal aid lawyers.

Find detailed information about the legal aid quality assurance framework and its operation in legal aid:

• approval to be a legal aid provider and contract to provide services
• contract for services [PDF, 596 KB]
• practice standards
• audits & checks
• complaints
• performance review

This page was last updated: 6th March 2020