The Ministry of Justice offers the following essential Category A social services and programmes:
The Ministry of Justice also offers the following justice sector services:
All services and programmes are available at all COVID-19 alert levels. However most services are only available remotely during alert levels 3 and 4. This means they must be carried out through video conferencing (e.g. on zoom), or by phone and cannot be carried out face to face.
Detailed guidance on delivering Category A social services and other justice services can be found in the COVID-19 Public Health Response (Alert Level Requirements) Order.(external link)
At all alert levels, all service providers must operate safely, which means:
Operating safely under Alert Level 1 means providers will also be expected to:
Operating safely under Alert Level 2 means providers will also be expected to:
Video conferencing or phone contact may be used, but not where the service would be more effectively delivered face-to-face.
Operating safely under Alert Level 3 and 4 means:
If you wish to access these services or have questions about the availability and delivery of services, please contact your local service provider.
If you are a provider of these services and have any further questions, please contact your contract manager.
For more information on providing welfare and social services across COVID-19 Alert Levels, please visit the Ministry of Social Development website(external link)
Victim support website(external link)(external link)
0800 842 846 (24hr service) for all victims of serious crime.
List of restorative justice providers
Parenting through separation and family dispute resolution
Find a service to help with disputes
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