The same eligibility criteria apply to both arbitration and mediation services. The services are available for disputes about payment of rent where:
In addition, a least one party needs to:
New Zealand-based means the business is registered and operating in New Zealand, physically located in New Zealand and its employees can legally work in New Zealand.
Sole traders are not required to be registered with the Companies Office but must have a personal IRD number for paying income tax and GST, government licences and permits for their business needs and qualifications or registrations for their trade or profession.
A full-time employee works 30 hours or more per week. To calculate the total number of full-time staff:
For more information on eligibility, see:
Arbitration services will be subsidised up to $6,000 (including GST) per dispute. Participants need to fund any remaining costs of the service up to a maximum of $2,000.
Mediation services will be fully funded, up to a value of $4,000 (including GST) per dispute.
The subsidy is paid to the supplier of the services, not to either of the parties. Any rent agreed to be paid or returned will be the responsibility of the tenant and landlord.
You can apply for the subsidised services by contacting one of the Ministry-approved suppliers listed below. The subsidy is only available if you use specific suppliers approved by the Ministry. You cannot access the subsidy more than once.
The supplier will explain what you need to do to get started. One of the first steps will be completing an eligibility form to declare that you're eligible for the subsidy.
|Immediation NZ||Fairway Resolution Limited||New Zealand Dispute Resolution Centre|
|0800 774 408||09 486 7153
0508 DISPUTE (0508 347 7883)
|Immediation website(external link)||Fairway website(external link)||NZDRC website(external link)|
For more information, email email@example.com