COVID-19 UPDATE

THE MOTOR VEHICLE DISPUTES TRIBUNAL
TE RŌPŪ TAKE TAUTOHENGA Ā-WAKA

PROTOCOL OF THE TRIBUNAL

While the Epidemic Preparedness (COVID-19) Notice 2020 is in force, the Motor Vehicle Disputes Tribunal will, as far as is reasonably practicable, operate in its usual manner.

There may, in some cases, need to be changes to the way the Tribunal operates, including by conducting hearings entirely by video-link or telephone or by requiring that documents be emailed rather than posted or delivered.

Parties affected by any change to the Tribunal’s usual operating procedures will be advised of those changes and provided with information to ensure that they understand how their matter will be handled by the Tribunal.

This Protocol applies until revoked or modified by the Tribunal.

DATED this 11th day of May 2020

B.R. Carter and J.S McHerron
Adjudicators

IMPORTANT: If you bought a vehicle from a private seller and want to dispute the sale – you’ll need to go through the Disputes Tribunal.

Disputes Tribunal(external link)

The Motor Vehicle Disputes Tribunal is only for people who have bought a vehicle from a registered trader – or from a trader that meets the criteria for registration but isn’t. You can look at the Motor Vehicle Sales Act to find out more about the definition of a trader.

It’s a good idea to read the Consumer Protection website(external link)

It explains what to do if you have a problem and how to get it resolved.

The Motor Vehicle Disputes Tribunal deals with disputes of amounts up to $100,000. It can be more if both parties agree in writing.